[Resolved] File Transfer Blocked when trying to open Word or Excel files through OWA (Network Steve Forum)

[Resolved] File Transfer Blocked when trying to open Word or Excel files through OWA

I have a user at a remote location who accesses her email through Outlook Web Access. She's having a problem opening Word files we send to her. I've had her check other types of files and found she can open .pdf's; however, in addition to .docx, she can't open .xlsx files.

She has tried accessing the webmail app through IE and Chrome. In neither case can she open the files. She rebooted the PC, just in case, but that didn't work.

Any thoughts?

___________________

Problem resolved when IT at the remote location changed their proxy settings. Thanks for reading this.

Edited by MelissaPazen Monday, August 03, 2015 8:28 PM
Changed type Steve FanMicrosoft contingent staff, Moderator 21 hours 40 minutes ago Resolved
Edited by Steve FanMicrosoft contingent staff, Moderator 21 hours 38 minutes ago problem resolved

August 3rd, 2015 7:49pm

Glad to hear that the problem has been resolved. Thank you for letting us know that.

Best Regards,

Steve Fan
TechNet Community Support

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August 11th, 2015 5:50am

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